Welcome to We Freshen (“Company,” “we,” “our,” “us”). By accessing or using our website https://wefreshen.co.uk, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

1.1 We Freshen operates as an online platform providing professional cleaning services across [Service Locations]. 1.2 These terms apply to all users, including but not limited to customers, service providers, and website visitors.

2. Services

2.1 We offer residential and commercial cleaning services as per the descriptions provided on our website. 2.2 Service availability may vary based on location, booking time, and staffing. 2.3 We reserve the right to modify or discontinue any service at any time without prior notice.

3. Booking and Payment

3.1 Customers can book services through our website or authorised platforms. 3.2 Payments must be made in full at the time of booking unless otherwise agreed. 3.3 We accept payments via Bank Transfer or Cash. 3.4 Cancellation and refund policies apply as outlined in Section 5.

4. User Responsibilities

4.1 Customers must provide accurate information when booking services. 4.2 Users must ensure access to the property at the scheduled service time. 4.3 We are not liable for delays or service failure due to lack of access or inaccurate information.

5. Cancellations and Refunds

5.1 Cancellations made at least [Insert Notice Period] before the scheduled service will receive a full refund. 5.2 Cancellations made less than [Insert Notice Period] before the scheduled service may be subject to a cancellation fee. 5.3 No-shows or last-minute cancellations will not be eligible for a refund.

6. Liability and Disclaimer

6.1 We strive to provide high-quality services but do not guarantee specific results. 6.2 We are not liable for any indirect, incidental, or consequential damages arising from the use of our services. 6.3 Any claims must be reported within 24 hours of service completion.

7. Intellectual Property

7.1 All content on our website, including logos, text, images, and graphics, is our intellectual property and cannot be used without permission. 7.2 Users are not permitted to reproduce, distribute, or modify any content without written consent.

8. Privacy and Data Protection

8.1 We collect and process user data in accordance with our Privacy Policy. 8.2 By using our services, you consent to data collection, storage, and processing as outlined in the Privacy Policy.

9. Governing Law

9.1 These Terms and Conditions are governed by the laws of [Insert Jurisdiction]. 9.2 Any disputes arising from these terms shall be resolved in the court.

10. Amendments

10.1 We reserve the right to update these Terms and Conditions at any time. 10.2 Continued use of our services after changes constitute acceptance of the revised terms.

For any inquiries regarding these terms, please contact us at info@wefreshen.co.uk.